PMS is an individual who has personal experience with mental health and/or substance abuse. This position requires face-to-face interaction with clients who receive services with Keys Community. PMS will assist peers with articulating goals for recovery, learning and practicing new skills, helping them monitor their progress, supporting them in their treatment, modeling effective coping techniques and self-help strategies, and developing and implementing recovery plans. Additionally, support clients’ vocational choices and assist them in choosing a job that matches their strengths. Coordinate care with treatment team (Case Manager, Counselor, Group Manager, and any additional supports) for goal specific treatment. PMS will assist clients in setting up and sustaining self-help, as a well as means of locating and joining existing groups. PMS will share their own recovery story and as the facilitator of these sessions, will demonstrate how they are directed their own recovery to build skills, strengths, supports and resources they use. Teach and role model the value of every individual’s recovery experience. Assist clients to identify their individual warning signs of relapse and to develop practical, specific, individual coping strategies that support recovery.
CM works to facilitate client care by assessing client needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. The CM must demonstrate their ability to emotionally support patients, remain calm and professional, and use good interpersonal skills to defuse a volatile situation. Responsible for coordination of care with treatment team and additional supports. CM will complete with client and individualized treatment and discharge plans. CM will provide resources to client based on need. The overall goal for case managers is to improve clinical outcomes, increased patient satisfaction, and promote cost effectiveness. CM will act as the client’s advocate as it relates to insurance coverage and financial assistance. CM will maintain the client’s comprehensive clinical record through detailed documentation.
Therapist primary role is to work with clients both individually and in group session to promote optimum mental health and substance abuse. They help clients deal with addictions and substance abuse; family, parenting, marital problems; suicide; LGBTQ; grief; trauma; gender identity issues; and bullying. Therapist work with families, couples, and individuals to help overcoming emotional and psychological problems. Additionally, therapist should be skilled at discerning people’s words and actions, helping them to see how what they say and do reveals the root causes of their issues. Coordinate with Case Manager to develop individualized treatment plan. Provide mental health assessments/evaluations, recommendations, counseling, referrals, and intervention services.
This position requires the lead to work closely with Program Director and Clinical Coordinator to ensure all Peer Support Mentor schedules are made for shifts on all programs and maintaining appropriate staff-client ratios in relationship to compliance for client acuity. Supervises and monitors Peer Support Mentors daily shift overlap to ensure proper transfer of information pertaining to clients, schedule, and staff assignments. Responsible for the training and orientation of all Peer Support Mentors. Provides ongoing training of staff that supports staff professional development and skills/competencies relevant to the clinic therapeutic environment and direct client care behavioral health needs. Ensures that quality services are provided and that proper procedures are followed. Coordinate with the Program Director and Clinical Coordinator in the development and implementation of program strategies. Assists in the development, scheduling and facilitation of client groups and activities as needed.
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